It is so handy to be able to call IMO and have everything dealt with. I now do not have to call the injured worker, I don’t have to chase the doctor for an appointment, I don’t have to chase the secretary for the typed report. I have only one supplier for all invoicing. I recognise an IMO report immediately as the formatting is standardised. In a flash I know where to find the details related to the injured worker. It makes my life easier.